Sent from my iPad
Michael Phillips
9 Oct
to me
Hi
Thanks for your email. I hope your renovations are moving ahead. At least you have had good weather to do it, not too much rain.
I appreciated you sending the link to Darebin City Council’s lost and found facebook page. I thought it was a really good initiative and one that would add value in Brisbane. I am liaising with our service provider, The Lost Dogs Home about any opportunities in that space. I have also passed the information onto our Animal Management specialists in our branch for their information. Whilst we have lost and found photos on our website, social media is certainly another channel to utilise to get more exposure.
There has certainly been a lot of media attention and social media attention around the operations at our shelters recently and some misinformation about their performance.
Anyway, good luck with your continuing renovations
regards
Michael Phillips
Service Delivery Manager
Compliance & Regulatory Services | Brisbane Lifestyle | Brisbane City Council
Brisbane Square | Level 10, 266 George Street, Brisbane
(07) 317 89676 (07) 333 40088
michael.phillips@brisbane.qld.gov.au
Thanks for your email. I hope your renovations are moving ahead. At least you have had good weather to do it, not too much rain.
I appreciated you sending the link to Darebin City Council’s lost and found facebook page. I thought it was a really good initiative and one that would add value in Brisbane. I am liaising with our service provider, The Lost Dogs Home about any opportunities in that space. I have also passed the information onto our Animal Management specialists in our branch for their information. Whilst we have lost and found photos on our website, social media is certainly another channel to utilise to get more exposure.
There has certainly been a lot of media attention and social media attention around the operations at our shelters recently and some misinformation about their performance.
Anyway, good luck with your continuing renovations
regards
Michael Phillips
Service Delivery Manager
Compliance & Regulatory Services | Brisbane Lifestyle | Brisbane City Council
Brisbane Square | Level 10, 266 George Street, Brisbane
(07) 317 89676 (07) 333 40088
michael.phillips@brisbane.qld.gov.au
Michael Phillips
9 Oct
to me
Hi
Sorry, I meant to say that I also did not attend the G2Z conference at the Gold Coast recently. Unfortunately this would not be part of my role to attend conferences in relation to animal management. I am not sure if Council was invited to attend. I will ask around
regards
Michael Phillips
Service Delivery Manager
Compliance & Regulatory Services | Brisbane Lifestyle | Brisbane City Council
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| from: | Michael Phillips <Michael.Phillips@brisbane.qld.gov.au> | ||
| date: | 28 June 2013 16:15 | ||
| subject: | RE: Animal Management in Brisbane | ||
| mailed-by: | brisbane.qld.gov.au |
Hi
Thank you for your email yesterday.
I was interested to read about your discussions with other local area groups about the issue. I would be interested in getting your website if it is readily available so that I can read more about your organisation.
I have noted that you have raised a number of issues in your emails to me, so I will go through each issue to provide some clarification.
I have spoken to the Operations Manager at the Lost Dogs Home about your latest concerns with the rehoming arrangement with welfare groups. As we have spoken about previously, Council’s intention is that the euthanasia rates are reduced by having a number of measures introduced, including in some cases transferring animals to reputable breed rescue or animal welfare groups to assist in rehoming. The decision to use these groups is made on a case by case basis by the Shelter Manager after consulting with their veterinarian and with any animal behavouralists as required. As we spoke about, Council needs to ensure that the rescue groups are reputable, and LDH have the responsibility to assess these groups. This is to ensure that animals are not simply passed onto “hoarders” or people with other agendas. We want to deliver the best possible outcomes for animals across the city and I understand the role that carer groups and animal welfare organisations can play. The Lost Dogs Home are transferring animals to one of the approved welfare organisations in Brisbane and we are very pleased that this is occuring. I am sure that I could set up a meeting with you, or your organisation and the Lost Dogs Home to discuss rehoming arrangements. Please let me know if you are interested and I will talk to the Operations Manager in Melbourne.
One of the problems that we experienced when Council ran the shelters was that animals were passed onto external groups on a regular basis without us knowing the outcome for the animal, and whether this actually was the best outcome. Whilst this may have kept our euthanisation rates lower at the shelters, I do not agree that it was the best outcome for the broader community or the animals.
I do not agree that the Lost Dogs Home are in breach of their contract with the Brisbane City Council in relation to working with rescue groups. They have implemented a process to assess the credibility or welfare groups / rescue groups before rehoming animals. I can clarify for you that there is definitive arrangement in place for LDH to have to release animals to rescue groups for free. There are no contract provisions that state that the fee is nil for rescue groups.
I acknowledge that you have the right to escalate any of your concerns with Local Councillors or Brisbane's Lord Mayor.
Unfortunately I cannot comment on your suggestion that The Lost Dogs Home have the highest euthanisation rates of all welfare organisations who manage pounds. I do not have any evidence to support this claim. As I have previously stated, the Lost Dogs Home are working hard for Council to reduce euthanasia rates for domestic animals and maximise animal welfare outcomes through rehoming and retraining of animals.
I have noted your suggestion that Council not renew their contract when it comes up for review. I would like to assure you that Council does have formal contract management procedures in place to assess compliance with contracts. Prior to renewing any contracts in Council, reviews are conducted to assess the success in delivering the outsourcing outcomes. This will be no different for the animal management contract where we will pursue the outcome that is most advantageous to Council and the residents.
I await further advice from you in relation to any breaches of the Animal Welfare Act, as I do not believe this to be the case.
In regards to your email of 7 June 2013, I can advise:
- As you earlier agreed, please provide the section of the council contract which specifies release to rescue groups. Or do I have your agreement to forward your email to Debra?
I cannot provide you with a copy of the contract or an extract as it would breach privacy laws. I understand that you can apply under the Right to Information laws if you wanted to look at the actual document. As I have advised previously, there are provisions in the contract that look at strategies that can be implemented to reduce euthanasia rates, including in some cases transferring animals to reputable breed rescue or animal welfare groups to assist in rehoming. These provisions are standard initiatives that I imagine many Councils would use. The decision to use these groups is made on a case by case basis by the Shelter Manager after consulting with their veterinarian and with any animal behavouralists as required. As we spoke about, Council needs to ensure that the rescue groups are reputable, and LDH have the responsibility to assess these groups.
I suggest that the LDH Manager's insistence that the council contract prevents LDH from releasing any pets to any rescue is different to what you have stated. Any reasonable person would find such dishonest non-compliance cause for concern.
- Please take remedial steps to ensure that Debra Bell of LDH complies with release of animals to rescue groups and understand the contract terms in relation to such.
I can assure you that the Lost Dogs Home are well aware of the provisions in relation to rehoming animals, including their Shelter Manager. They are responsible for determining which welfare groups they utilise and Council supports their approach to date. We are satisfied that they have a thorough screening process in place to determine if the welfare group is reputable and credible.
Please ask Debra Bell to provide her criteria in writing for assessment of "these groups... on a case by case basis by the Shelter Manager after consulting with their veterinarian and with any animal behavouralists as required" and how Council ensures "that the rescue groups are reputable" in writing.
- Can the Council ensure that group reps do not continue to be turned away empty handed for reasons that turn out to be untrue while healthy, treatable pets die? What will you do to achieve this?
We have no evidence to suggest that reputable welfare groups are being turned away empty handed for the wrong reasons. Council has entrusted The Lost Dogs Home to deliver the outcomes in the animal maangement contract, and we are satisfied that they are doing this.
The Lost Dogs Home have a policy of not euthanising any healthy, suitable animals and we certainly support this approach. I am happy to meet with any welfare groups who have concerns in this regard. The Lost Dogs Home also have agreed to meet to discuss any issues in relation to rehoming.
It is a sign of some conflict between council expectations and LDH expectations that while "LDH have the responsibility to assess these groups" no groups that I know of have been found suitable to take on animals, even those who once took on animals for the City Council.
- Can you please ask Debra to explain why and provide me with a copy of her response?
I am aware that The Lost Dogs Home are rehoming animals with a reputable animal welfare organisation. As I have previously stated, a new approach was adopted when Council outsourced the management of the animal shelters. Whereas Council used to hand out animals to welfare groups/rescue groups on a daily basis, this was not necessarily the best outcome for the community or the animals. We acknowledge that the process had to change, and Lost Dogs Home have been transitioning over to the new system for us in Brisbane.
I do not think there is any merit in providing explanations from individuals and then passing them on. As I have mentioned, representatives from the Lost Dogs Home and Council are happy to meet with you on this issue.
Community expectation in modern cities like Gold Coast, Brisbane, Moreton Bay, Logan and Redlands is such that Getting To Zero is a priority and it's arguably negligent of Council to have awarded a contract to a company known for it's highest kill rates in the nation when RSPCA and AWL already established and reputable in QLD do a better job.
- Do you believe the Brisbane community would support Getting to Zero and it's therefore worth pursuing contracts with providers who have proven they can achieve that (eg AWL - Gold Coast shelter in cooperation with GCCC)?
We are satisfied that The Lost Dogs were the most meritious applicant in the tender process that we ran when we outsourced the management of the animal shelters. We are dedicated to fulfilling the contractual period with The Lost Dogs. As with any business, we will be reviewing the success of the outsourcing arrangement and making a decision on how we would like to deliver the services in the future.
I agree that reducing euthanasia rates and educating pet owners across Brisbane is a priority. I do not agree that it was negligent of Brisbane City Council to award the contract to the Lost Dogs Home. I cannot comment on whether the RSPCA or AWL do a better job, only that they were not considered the most meritious applicant when we ran the tender process for the animal shelters.
Council could make a better investment by subsidising desexing (financials are here http://www.g2z.org.au/
- Do you think that ratepayers money could be better spent on a desexing scheme which reduces the number of impounded pets in the long term?
Thank you for your suggestion that subsided desexing is a good investment. I think everyone would like to see a reduction in the number of animals that reach animal shelters right across the country. We certainly work hard with The Lost Dogs Home to put in place some strong animal management strategies to deliver positive outcomes. I will certainly look into this idea in more detail.
A pound contractor engaging in a contract with a Council who fails to promote and support subsidised desexing ensures that the contractor's business will only grow and be very profitable for years to come, and the council continues to transfer ratepayers money to it's chosen 'business model' (NOT animal welfare group).
- What financial incentives are in the Council contract with LDH to encourage them to reunite pets with owners or re-home healthy pets? Can you please compare this financial incentive with incentives/payments to kill healthy pets in the existing contract?
I cannot comment on any financial incentives in the contract, other than to say that there are none.
Here's LDH's own published statistics and kill rates for all their pounds including Willa and Warra here: http://dogshome.com/wp-
- Did you find the section with the kill rates? Do you know how this compares with the rates when Brisbane Council managed the pound?
The rates are comparable to when the Council ran the shelters. The figures can be skewed a little with feral cats, as we now run a separate program through our invasive species team to manage the cats, as opposed to having the shelter manage the program.
I am sorry that you feel that the outsourcing arrangement is not delivering better outcomes in Brisbane. We are committed to working with The Lost Dogs for the remainder of the contractual period to deliver high quality animal management outcomes. We will be reassessing the way forward for the management of the shelters in Brisbane towards the end of the contracted period. I am happy to discuss any of your concerns in person
regards
7 June 2013 3pm
MASSIVE STEP FORWARD - Manager of Lost Dogs Home (Willawong and Warra) is very confused about her contractual obligations:
I have finally spoken to Mr Michael Phillips, Service Delivery Manager - Compliance and Delivery Services, Brisbane City Council!
*He stated that he visits LDH weekly and that had a discussion on Tuesday of this week about getting rescue groups on board to lower euth rates, as rescue groups perviously worked with Bris Council when they directly ran the pound.
*I have informed him of the attempts of people in this group to have pets released to rescues and that management tells us that they can't release to rescue due to 'contractual obligations' - he was most grateful to have that feedback about LDH
* "Contractual obligations" and the laying of blame on the Brisbane City Council for 'refusing to let LDH release pets to rescue groups' as claimed by Debra Bell (manager LDH) to me and to other animal welfare volunteers is utter bullshit: the council contract specifies that LDH MUST release Willawong and Warra animals to established, reputable, rescue groups FREE OF CHARGE just like council did before LDH took over.
*Michael is now emailing me a copy of that section of the LDH contract for rescue groups to print out and carry when visiting the pound : LDH CANNOT refuse to hand over death row pets due to 'contractual obligations'.
*The contract expires in 18 months - and the Michael appreciates feedback on LDH's piss-poor performance as other tenders for the contract will be sought
*Council is concerned that only 'reputable animal welfare rescue groups' liaise with LDH and I assured him that the members of this group will be attending our July meeting and we will discuss standards of care for treatable pets by rescues and fosters, and provide feedback to him about standards that each rescue group offers.
*If you are a rescue group or foster carer, and have had interaction with LDH (Willawong and Warra pounds) about release of pets to rescues please write a basic description of the interaction and send it to me here via this blog or to Michael Phillips as more 'feedback' so he will know about your experiences.
*I await the emailed copy of a section of the council contract that specifies that LDH MUST release death row pets to rescue groups for rehoming free of charge as an alternative to killing healthy and treatable pets so I can forward that to Debby Bell.
* I have been emailing reminders to Debby Bell that she had agreed to correspond with me, and she has been reading those emails and forwarding them to the Melbourne office rather than answering them herself. The Melbourne office of Lost Dogs Home has also not responded.
Why does someone get involved in Animal Welfare, claiming to aim to save animals lives, then lie so that they can kill more animals? Am I missing something?
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*UPDATE* 29th May, Council correspondence has been ignored so I've forwarded it to the Lord Mayor's office.
I've also once again emailed Debby Bell, Manager of the Lost Dogs Home managed pounds in Warra and Willawong.
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2 May 2013 Please please please send a letter to the CEO of Brisbane City Council encouraging them to adopt Getting to Zero policies, to support No Kill rescue groups and shelters in accordance with public expectation, alerting each ward member about this unacceptable situation, and supporting getting the Council to order the Lost Dogs Home to release companion animals to local rescue groups instead of killing them. Here's the link to send your own online letter:
http://www.brisbane.qld.gov.au/about-council/contact/write-to-council/index.htm
And here's my letter sent earlier today:
To The Chief Executive Officer,
I have rung twice to speak to whoever manages the contracts for Willawong and Warra pounds.
I was told that I needed to speak with Mr Michael Phillips, Service Delivery Manager - Compliance and Delivery Services and as he wasn't answering his phone on those occasions emails were sent to him asking him to contact me.
Mr Michael Phillips, Service Delivery Manager - Compliance and Delivery Services has never contacted me.
I am writing to council because I am greatly alarmed to see that the pound contracts were awarded to the Lost Dogs Home - a private company with the biggest killing rate of healthy companion animals in the nation. LDH agreed to achieve Getting to Zero policies and zero euthenasia rates within 3 years. 18 months later, according to their own published report, they are killing just over 80% of cats that enter the pound and 25% of dogs.
That is among the worst rates from the worst councils in the nation. How shameful for Brisbane Council to have chosen punitive measures against animal owners and killing of tame, healthy companion pets over animal welfare - affordable reunion, release remaining animals to rescue groups.
I have spoken to Debra Bell, manager of both Willawong and Warra pounds and she says that they still haven't got a foster program in place and that The Brisbane City Council Contract with Lost Dogs Home prevents them from releasing animals into the care of rescue groups.
In other council areas, pounds release unclaimed animals to rescue groups free of charge rather than kill those animals, and the groups sign a Duty of Care to rehabilitate, provide vet treatment, desex-vaccinate-microchip and place the pets into foster homes while they are advertised for sale. They are then adopted out to vetted families who have filled in the correct application forms and discussed their lifestyle needs. This could be happening in Brisbane. Instead, groups of people in New South Wales are fund raising to pay transport costs and vet fees, and sending animals released from pounds there up to Brisbane to be rehomed rather than see the animals killed.
Brisbane City Council Animal Management should be hanging your heads in shame.
Now, please answer these questions:
1. Is it true that BCC contract with Lost Dogs Home forbids them from releasing animals to rescue group charities for rehabilitation and rehoming in favour of killing healthy and treatable companion animals?
2. If so, what can BCC do to change that contract. Debra Bell has indicated she would be pleased to release animals to local rescue groups IF BCC would let her.
3. If untrue, what will BCC do to ensure animal welfare by forcing Lost Dogs Home to immediately cease killing of all unclaimed or unadopted companion animals and starts releasing them to rescue groups under a Duty of Care undertaking.
4. Lost Dogs Home claims on their website that they don't advertise all the cats that enter the pound as the cats aren't there long because they are adopted so fast. This is a plain lie. Their statistics are over 80% killing of cats that enter the pound. Those cats are never photographed, never advertised, never found by their owners (if owned), never offered to the public for adoption, and never offered to rescue groups.
5. What does BCC plan to do to ensure that Lost Dogs Home meets it's responsibility to Get To Zero euthenasia rates for impounded companion animals within the next 18 months?
6. Please provide the opinion of each ward representative about this embarrassing kill rate in Brisbane pounds - the worst in Australia - and the fact that local rescue groups are not allowed to obtain pound animals for rehoming. Is each representative aware of this situation?
7. Please explain to me why, when animals are being killed every day at those pounds instead of being rehabilitated and rehomed, Mr Michael Phillips, Service Delivery Manager - Compliance and Delivery Services, didn't bother to ring me to discuss the BCC contract and Council's role in amending the contract so that LDH can release animals to local rescue groups for rehoming instead of killing thousands of pet cats and dogs every year. Rescue groups are ready to come on board NOW. The rehoming rate when the council ran the pounds was much better than it is NOW. We need to intervene NOW.
Many animal welfare organisations have been following my attempts to liaise with both the LDH and the BCC via my blog.
Kindly respond within 7 days in writing.
Kind regards,
________________________________________________________________________________
April 24th I have received no response from either Brisbane City Council or from the Manager of the Lost Dogs home, Debra Bell. I'm not really surprised at how dismissive these people are. *They have better things to do than save the lives of healthy, tame cats and dogs: how dare I waste their time?*
Persistence and politeness will be used. Unfortunately it seems that they need to get sick of someone hassling before they will actually respond.
If you are living in the Brisbane City Council area and are willing to foster a pound pooch or a pound kitty off death row for a rescue organisation, please leave a comment on this blog so I get an idea of who is willing to do the actual work.
I'll write to Debra and ring the council again on the 24th - having given them 7 days to respond, which is reasonable.
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On April 17th I rang the BCC to speak to Michael Phillips, who didn't return my call yesterday or today. He is unavailable so he has been sent an email reminder that I am awaiting his call.
Meanwhile, more healthy tame dogs and cats are being killed in the Willawong and Warra pounds controlled by Lost Dogs Home. :/ Clearly rehoming healthy pets and Getting to Zero isn't a priority for the Brisbane City COuncil.
On April 16th (today) I rang the Brisbane City Council and asked for confirmation that the council has instructed the Lost Dogs Home not to release animals to rescue groups. The person I need to speak with is Mr Michael Phillips, Service Delivery Manager - Compliance and Delivery Services, however he isn't available til 4pm so an email has been sent to him asking him to ring me back to confirm of deny the manager of LDH's claim that council's contract with LDH requires that they DO NOT release animals from Willawong or Warra to rescue groups and that as a result, their published kill rate for cats is 80%, which is highly unacceptable.
If he doesn't call back today I will follow up when I am next able to catch him at work.
I have sent this email to Debra Bell, Manager of LDH (Willawong and Warra pounds)
Dear Debra (I hope you prefer to be called by your first name and if not that you will let me know your preference),
During the course of my enquiries with council about the LDH contract, I have been directed to speak with Mr Michael Phillips, Service Delivery Manager - Compliance and Delivery Services, and will be taking him to task on what in the contract requires amendment so that LDH can obtain the necessary directions, policies and permissions to work with rescue groups and volunteers so that more animals will be released to rescue groups rather than euthenased.
This is in accordance with the Getting to Zero policy. I understand that LDH announced that it would reach zero euthenasia rates of treatable/healthy cats and dogs within 3 years of taking the pound contracts for Willawong and Warra. You have stated to me on the phone that under the terms of the contract, LDH is unable to release animals directly to rescue groups, and that the fostering program is still not underway but you hope it will start at the end of this month. I was unable to locate any announcement about this on the LDH website - can you please link me to it?
Can you please correct me if any of the above information is incorrect or I have misunderstood? It's important to get correct facts before talking with Michael (if indeed he is the correct person to speak with - I suspect council staff themselves do not know).
Did you have the opportunity to look at those linked webpages yet to see how other pounds are working with rescues and volunteers to rehome pets who are all desexed-vaccinated-chipped prior to release to the adoptive family?
Any feedback you have is greatly appreciated.
Please respond at your first opportunity.
Kind regards,
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On April 5th, I rang both pounds to speak with manager about releasing cats to rescues at around 12.32pm. I was asked my name and why I was ringing so give my name and said I was ringing with questions about rescue organisations access to animals. After checking, the receptionist said that the manager is in a meeting and took my phone number and brief message and said the manager will ring back.
Warra pound phone 36316800, email shelter-warra@dogshome.com or shelter-willawong@dogshome.com, Manager: Debra Bell
Today on April 9th at 11am I rang again and once again was told that the manager is in a meeting and after my details were taken again, was told that she would ring back. I stated that I have rung previously and would really like the manager to call back this time and was told in a haughty voice that she is really very busy running two pounds (inferring that dealing with rescue organisations and saving animals lives is NOT part of her role) and I must just understand that.
Waiting for a call back.
3pm I have heard back from Debby Bell from the Lost Dogs Home this afternoon (yay!) and talked about rescue groups and fosters assisting Getting to Zero, among other things. She feels that the problem is that she must abide by contractual obligations to Brisbane City Council and as such, isn't allowed to release pets to rescue groups at this time. LDH is currently getting ready to start putting some animals out to foster carers next month however hasn't got a lot of carers registered with them at this time.
I believe it would be helpful if residents of Brisbane and people who care about pets in general write a letter to the local councillor or the City Council in general insisting that animals be allowed to be released to rescue groups as occurs in NSW, and that the City Council invest in a cut price desexing campaign or desexing education for the residents so they understand the problem with overpopulation.
Here is my sample letter to be sent to council AND to Premier Newman:
To whom it concerns [insert an actual name here depending on who it is sent to],
it is of grave concern to me that The Lost Dogs Home has taken over management of two Brisbane City Council pounds - Warra and Willawong - with the aim of Getting to Zero within three years. Instead in their first year of operation the euthenasia rate increased to over 80% for impounded cats.
Meanwhile, registered rescue groups can't get animals from the pound free of charge to be put out into foster care then re-homed when their vet work is completed as happens with pounds in NSW, Sydney. Those pounds are able to release animals free of charge to rescue groups who complete any vet work (desexing-vaccinating-microchipping are compulsory obligations) and undertake advertising and promotion of each animal until it's correctly matched permanent home is found. This results in a massive reduction in their euthenasia rates for those pounds. This can also be achieved here in QLD if the council changes it's contractual rules so that rescue organisations can work with the pound.
I request that you urgently undertake whatever changes are necessary to allow registered rescue groups to have animals released into our care for vet work and rehoming rather than killing them. I request that the council/state require the Lost Dogs Home and other pounds to allow rescue groups and volunteers into the pounds to socialise the animals there, photograph them and promote them for adoption or rescue in order to meet a goal of reaching zero euthenasia rates for healthy and treatable pets within the next 2 years.I request that council/state consider providing some funding to rescue groups to cover the costs of vetwork (desexing - vaccination - microchipping) in the short term thereby reducing the cost of reselling pets in order to encourage people to buy a desexed pet instead of an undesexed pet.I request that council/state pass a by-law preventing the sale ownership of undesexed cats or dogs by anyone excepting pounds, rescue organisations and their foster carers, and registered ethical breeders for a period of 5 years in order to address the problem of the killing of tens of thousands of abandoned pets every year. Please refer to Tasmanian animal welfare legislation passed in 2009.
At this time, it seems that the QLD state government, the city councils and (in Brisbane) the LDH are focusing on killing healthy cats and dogs as the way to manage the city's pets while allowing puppy factory farms to flourish and allowing pet stores to sell undesexed, un-microchipped animals. This is unethical and I urge you to condemn this practice.
Can you please respond to me within 14 days addressing each of my points. Every day that you delay is another day that the killing of healthy pet cats and dogs continues and is authorised by you.
Kind regards,
[your name here]
Feedback about the draft letter is invited so it can be refined.
Addresses for Brisbane councillors: http://www.brisbane.qld.gov.au/about-council/governance-strategy/councillors-wards/ward-office-locations/index.htm
Address for QLD Premier Campbell Newman: http://www.parliament.qld.gov.au/members/current/list/bio?member=Newman+Campbell
QLD Members of Parliament mailing lists: http://www.parliament.qld.gov.au/en/members/current/mailing-lists
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